Author: News

Lab Research on the Road: Agentic AI in Insurance, Presented in Beijing

Joseph Ollier and Tobias Hösli had their joint research on agentic AI in insurance presented on the international stage this week, at the 30th APRIA Annual Conference in Beijing. The work, presented by University of St.Gallen collaborator Felix Feig, tackles the question: what happens when consumers let an AI agent make their financial decisions for…
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Prompting for Mindfulness Showcased at ACM Interactive Health Porto 2026

Our PhD Student Rayna Ney presented her demo at the ACM Interactive Health Conference 2026 in Porto. Her project, Prompting for Mindfulness, lets participants describe out loud the kind of relaxation environment they want to see, and in under a minute, generative AI creates it for a guided box breathing exercise. Combined with cardiac biofeedback,…
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Findings on Conversational AI for SMEs Published in ACM Transactions on Recommender Systems

Can SMEs keep up to date with technological developments in AI? In the new paper in ACM Transactions on Recommender Systems, Hannes Kunstmann, Joseph Ollier, Joel Persson, and Florian von Wangenheim explore how SMEs can successfully leverage developments in Conversational AI in interactions with real customers in the field. The paper contributes to the developing…
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Open PhD Position in Conversational AI for Customer and Employee Interactions

Want to collaborate with us on the topic of Conversational AI? 🦾 The Chair of Technology Marketing at the Department of Management, Technology, and Economics, ETH Zürich is advertising a new PhD position, with the exciting chance to work alongside two research groups at the chair: and Center for AI Value. During the PhD, the…
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Measure and Visualize Your Brainwaves

Experience how your brain reacts to stress and relaxation in real-time. Join us during the Museums Night in Bern for a fascinating glimpse into the world of neuroscience and more! Check out the program with poetry slam by Moët, a live podcast by Nico Franzoni & Noah Bachofen, food, minigolf and more here: https://lnkd.in/dV3Gxxh4 We…
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CTRL+ALT+RELAX – or how digital tools help combat work stress

Read our latest article in the ETH Zukunftsblog: “Working in the digital age is increasingly stressful for many people. For Erika Meins, digital technologies and artificial intelligence are both the cause and part of the solution, as they can effectively help reduce stress.” Continue reading…

How will AI affect you in your working life?

Lab Director Erika Meins discussed opportunities and risks of AI for different work environments with Gordian Berger (CTO, Legartis), Sunnie J. Groeneveld (Director Institute for Digital Business, HWZ), Jonas Rüegg (President Sprecherverband), Jean-Daniel Strub (Co-Founder Ethix & President SP Zürich) and Grit Wolany (Designer) during a fire side chat at the newest AI Experiment by QSTAR at…
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Stepping into 2025 – welcoming new team members

We are thrilled to introduce the new members of our team. Together Aydin Javadov, Rayna Ney and Melanie Baumgartner bring a wealth of expertise in Data, Computer & Cognitive Neuroscience dedicated to creating responsible digital interactions.

Expert roundtable on opportunities for artificial intelligence and machine learning in human rights monitoring

On 4 November 2024, our lab was represented at the expert roundtable on Digital Human Rights Tracking Tools and Databases, hosted by the Geneva Human Rights Platform (+ in collaboration with the OHCHR and HURIDOCS). With a focus on “Opportunities for Artificial Intelligence and Machine Learning in Human Rights Monitoring,” this event gathered over thirty experts, including developers, AI specialists, policymakers, and human rights practitioners. Michaela Benk, a doctoral student at…
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24 years of trust in AI

Would you trust AI to plan your next vacation, offer health advice, or drive your car? In our latest publication, we dive deep into 24 years of research on trust in AI, drawing insights from over 1’100 studies and 36’000+ academic articles. Michaela Benk and co-authors Sophie Kerstan, Florian Wangenheim, Andrea Ferrario highlight the trends…
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